Frequently Asked Questions
Everything you need to know about shopping with ISTO.
What shipping methods do you offer?
We offer standard and expedited shipping options across the globe. Standard shipping typically takes 3-5 business days, while expedited delivery arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund.
Which payment methods do you accept?
ISTO. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty that covers manufacturing defects. If you experience an issue, please contact our support team with your order number and photos of the defect.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.